Privacy Policy

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Privacy & Cookies Policy | Liwa Dates

Policy

Privacy & Cookies Policy

This Privacy Policy and Cookies Policy applies to information collected and processed through the Liwa Dates website and its related customer service channels. At Liwa Dates, we take your privacy seriously and aim to explain how we collect, use, share, and store your personal data. By visiting our website or providing information through our customer service channels, you agree to the practices described in this policy in addition to the website’s Terms and Conditions. This policy may be updated from time to time, and the latest version published on our website will apply. Users are encouraged to review it regularly.

Information We May Collect

We or our authorized service providers may collect information you provide through the website, phone, or email — and when you visit the website, or from authorized third parties, even if you are not a registered user. This may include:

1Contact Details & Personal Information

NameDelivery addressPhone numberEmail addressBilling informationPayment detailsGift recipient informationGenderNationality

2Website Usage Statistics

Geographic locationReferring linkIP addressBrowser typePages visitedSearch termsItems clicked or viewed

3Transaction Information

Orders placedProducts purchasedOrder date & timeAdded to cartRemoved from cartPreferences / customization

4Information from Third Parties

Shipping companiesPayment providersService partners / loyalty programs

5Information Through Surveys or Promotions

This may include information submitted through surveys, contests, or product registrations.

Payment details are used only to process transactions and are not stored, sold, or rented; processing is handled by trusted partners. If you provide information about a third party, you confirm that you have their consent.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small data files stored on your device when you visit a website. We may use both first-party and third-party cookies. Types include:

1. Website Functionality Cookies

Allow navigation and the use of features such as the shopping cart.

2. Analytics Cookies

Help us understand how the website is used and improve performance.

3. Preference Cookies

Remember your settings such as language and location.

4. Advertising Cookies

Help display relevant ads and measure their effectiveness.

5. Third-Party Service Cookies

Used to provide faster and more secure services and help prevent fraud.

By using the website, you agree to the use of these cookies. You can delete cookies through your browser settings, but some features may be affected.

How We Use Your Information

Processing orders and delivering products
Managing your account
Providing customer support
Verifying transactions and preventing fraud
Improving the shopping experience
Analyzing performance and user behavior
Sending promotions and newsletters
Improving the website and services
Complying with legal requirements

We may offer live chat services, and conversations may be recorded for service improvement.

Sharing Information

We may share information with:

Affiliated companiesPayment providersShipping partnersTechnology providersMarketing partnersLegal advisorsGovernment authorities when requiredAny entity that acquires or merges with our company

Contact Us

[email protected]

Phone

+971 54 531 7473

Location

Abu Dhabi, United Arab Emirates

Data Protection

Information is stored on secure servers.
Security technologies such as SSL are used.
You are responsible for keeping your login details confidential.
No internet transmission is completely secure.

Policy Updates

This policy may be updated due to legal or operational changes. Updates take effect immediately once published on this page.